Read an EOB and bill

Below is a made-up Explanation of Benefits and the matching bill for the same visit. Select a numbered marker to learn what that part means. A full text version follows the documents.

Fictional documents for learning. Not a real person, clinic, or plan.

Example Health Plan

Explanation of Benefits

THIS IS NOT A BILL

Member
Alex Rivera
Claim number
EX-2026-0417
Date of service
September 3, 2026
ServiceAmount billed Allowed amount Applied to deductible CopayPlan paid Your responsibility
Office visit$250$150$0$30$120$30
Blood test$180$90$90$0$0$90
Totals$430$240$90$30$120$120

Remark: PR-1 Amount applied to your deductible.

Lakeside Family Clinic

Patient statement

Member
Alex Rivera
Date of service
September 3, 2026
Total charges
$430
Insurance payment
−$120
Insurance adjustment
−$190
Amount due
$120

Please pay by: October 30, 2026

Text version of all explanations

  1. Not a bill. An EOB comes from your plan. It explains how a claim was processed. Do not pay from the EOB; wait for the provider's bill and compare.
  2. Amount billed. The provider's full price. Most insured patients do not pay this amount, because the plan has a lower agreed price.
  3. Allowed amount. The price your plan agreed to with in-network providers. Your share is figured from this number. Here: $150 + $90 = $240.
  4. Applied to deductible. The $90 blood test went toward Alex's deductible, so the plan paid $0 for it. Alex pays the $90.
  5. Plan paid. What the plan paid the clinic. The office visit: $150 allowed minus a $30 copay = $120 paid.
  6. Your responsibility. The most you should owe for this claim: $30 copay + $90 deductible = $120. Compare this with the bill.
  7. Insurance payment. This should match "Plan paid" on the EOB: $120. If the bill shows no insurance payment, ask whether the claim was sent.
  8. Insurance adjustment. The part of the price the clinic removes because of its contract with the plan: $430 billed minus $240 allowed = $190.
  9. Amount due. $430 − $120 − $190 = $120. This matches "Your responsibility" on the EOB, so the bill looks consistent.

Related

Where can I go for help?

Free help is often close by: the member services number on your insurance card, the billing office for your provider, your state insurance department, and nonprofit patient advocates.

Who can help, and what each one does

This is general education. For decisions about your own plan, taxes, or legal rights, check your plan documents or a qualified professional.